Frequently Asked Questions


How do I get a Green Bin?

If you have just moved into a new home and need a green bin, please fill out the Green Bin Request Form or call 613-967-3275 for a service number. Once you have a service number, green bins can be picked up, free-of-charge, from the City’s Operations Centre at 31 Wallbridge Cres., Belleville. Green bins are the property of The City of Belleville and are assigned to residences rather than people. Green bins should stay with the house when people move.

Damaged or broken Green Bins

If your green bin gets damaged or cracks under normal use, please fill out the Green Bin Request Form or call 613-967-3275 to get a service number and arrange for a replacement.  Once you have a service number, your damaged/broken green bin can be exchanged free-of-charge for a new bin at the City’s Operations Centre (31 Wallbridge Cres., Belleville). Please bring your broken bin with you.

Lost or stolen Green Bins

Write your address on your green bin when you receive it to help deter theft. The City of Belleville does not replace lost or stolen green bins.

What residences are eligible for the Green Bin Program?

Typically, residences that receive curbside garbage and recycling service are eligible for the Green Bin Program. High-rise apartments and other multi-family dwellings that have dumpster service for garbage collection do not receive City Green Bin service. To verify with City Staff if you can participate in the Green Bin Program, please fill out the Green Bin Request Form or call 613-967-3275.

When is my Green Bin collected?

Your Green Bin organic waste will be collected weekly on your scheduled garbage pickup day. Place your Green Bin out weekly even if it’s not full.

Do I need to put a bag tag on my Green Bin?

There is no additional charge for this new service and no bag tag is required for the Green Bin.

What do I do with my Green Bin when I move?

Please leave your Green Bin and Kitchen Catcher behind when you move. The Green Bin is assigned to the civic address, not the property owner. If the previous owner did not leave the Green Bin or Kitchen Catcher at your new residence, please fill out the Green Bin Request Form or call 613-967-3275 for a service number.

How do I keep animals and rodents out of my bin?

Green Bins are durable and designed to be animal and rodent resistant but there are additional steps you can take to discourage four-legged creatures. Securely latch the lid on your Green Bin before setting it out. Store it in the garage or enclosed area if possible. If your bin is stored outside secure it to a fence or other structure to insure that it stays upright. Make sure all of the contents are inside the bin (no bags sticking out) and set your Green Bin out the morning of your garbage collection.

Will the Green Bin smell or leak?

Some of the contents that are in your Green Bin may cause odours, just like they would if placed in your regular garbage bag/can. You can help reduce odours by rinsing and washing your Green Bin and Kitchen Catcher regularly, lining the bottom of the Green Bin and Kitchen Catcher with newspaper, cardboard, paper egg cartons or paper towel to absorb liquids, freezing meat, fish and bones and placing your Green Bin out for collection every week.

How do I control fruit flies?

Keep your lid tightly closed on your kitchen catcher or Green Bin.  Fruit flies are seasonal and will disappear eventually.  If your compost is mostly food scraps and too wet, it may be short on dry carbons.  Try adding shredded paper.


Can I use a plastic bag to line the green bin so I don’t have to clean it?

We encourage you to save money by not using a liner in your Kitchen Catcher and washing it out on a regular basis. If you prefer to use plastic bag liners, they must be certified compostable plastic bags and bear one of these symbols:

Where can I purchase liner bags for my Green Bin or Kitchen Catcher?

There are several retailers in the City of Belleville that have indicated that they will stock Certified Compostable liner bags. For a list of retailers, please click here.

How can I avoid maggots?

Maggots are fly larvae and occur when flies lay eggs on organic waste.  They typically have a 7 day life cycle, depending on outside temperatures.  Flies are most active between 20 – 25 C.  To prevent maggots from occurring, prevent mature flies from laying eggs in the green bins and kitchen catchers.  Try these best options:

  • Freeze your meat scraps until pick up day
  • Wrap scraps in newspaper
  • Keep lids on bins securely latched at all times
  • Rinse your Green Bin with a mild detergent and water

How do I clean my green bin?

Using a solution of borax and water or vinegar and water is the best eco-choice for cleaning the bin.  Remember to wash your Green Bin on your lawn to avoid direct run-off going into the storm drains.

Can dirty Kleenex be added to the green bin?

Food soiled tissues can be disposed of in the Green Bin but tissues used for sanitary purposes cannot be added to the compost. Click here for a full list of what is accepted and what is not.